The information we collect from individuals (“clients” or “you”) helps us personalize and continually improve our services to you. Here is a non-exclusive list of the types of information we gather about our clients:
We receive and store any Personal Information you provide to us including, for example, information you enter on our Site, such as names, e-mail addresses and other personal information, information that you send us by mail or email and any information you provide by phone or in person. You can choose not to disclose certain information, but then you might be limited in the services you can take advantage of. We use the information that you provide for such purposes as:
We receive and store certain types of information whenever you interact with us or visit the Site.
Some of our services may involve obtaining information from other entities such as credit reporting agencies, former landlords, employers or companies that provide services or products to you such as devices or mobile device apps. We may also obtain lists of individuals or contact information in order to provide them with information about our services. In the case of some services, we may receive this information based on a consent from you. In other cases, we may receive information because you apply for housing or participate in a program that utilizes or offers services to you.
We use the information we collect for a number of purposes, including to provide, maintain, protect and improve the Site, to develop or improve our services, administer and perform under our agreements with you and others and to protect the Company and our users.
In general, we use your Personal Information to respond to your requests as submitted through the Site or to aid us in serving you better. For example, we use your Personal Information to do the following:
When you contact us, we may keep a record of your communication to help solve any issues you might be facing. We use data we collect to deliver and personalize our communications with you. For example, we may use your email address to inform you about our services and offerings, such as to let you know about upcoming changes, improvements or repairs, inform you when a lease is ending, update you or inquire about a service or repair request, invite you to participate in a survey, or tell you that you need to take action to keep your account active.
We may combine Personal Information collected from the Site with information, including Personal Information, from other services, affiliates, vendors, third parties or publicly available information.
We and our Analytics Companies may implement and evaluate our marketing activities, including to engage in targeted and personalized online advertising, in third-party website, application, television, or other online or offline services operated by third parties. This marketing may be targeted to you based on personal or other information collected over time, such as through your use of our services, the Site, your browser’s geographic location (which may include longitude and latitude), your activity on unaffiliated third-party websites, applications, or other online services, other marketing activities and programs, and/or from third parties with whom we work. We and our Analytics Companies may use tracking technologies to collect information for such marketing and evaluation purposes. We and our Analytics Companies also may identify whether our marketing activities resulted in you engaging in other activities on our Site, our advertising and/or marketing, obtaining services from us or our affiliates, or otherwise engaging with us. In addition, we and our Analytics Companies may target ads to you if we or our Analytics Companies have identified you as a client using information we share with them, such as your name, email address, or mailing address.
We and our Analytics Companies may use collected information to establish connections among related web browsers and devices (such as smartphones, tablets, computers, and televisions) for targeted advertising, analytics, attribution, and reporting purposes. We and/or our Analytics Companies may match your browsers or devices if you log into the same online service on multiple devices or if your devices share similar attributes that support an inference that they are used by the same person or household. This means that your online behavior (i.e., information about your activity on websites or applications on your current browser or device and your device’s geographic location, which may include specific longitude and latitude) may be combined with information collected from your other browsers or devices. For example, our Analytics Companies may use this information to deliver an ad on your tablet or smartphone, to limit the number of times you see an ad across your devices, and to help measure the effectiveness of advertising campaigns across devices.
Information about our clients and website visitors (collectively referred to as “clients”) is an important part of our business, and we do not sell personally identifiable client information to others, though we may use and share client information as described below:
We release Personal Information when we believe release is appropriate to comply with law; enforce or apply agreements; or protect the rights, property, or safety of the Company, our clients, or others, including exchanging information with other companies and organizations for fraud protection and credit risk reduction.
Our Sites may let you share information with others. There also may be areas within our properties where information may be posted. Remember that when you share information publicly, it will be generally viewable by the public and any information posted on a Site may be indexable by search engines.
In certain circumstances, we may provide you with notice that information about you might go to third parties and give you an opportunity to choose not to share the information.
A California resident who has provided Personal Information to a business with whom he/she has established a business relationship for personal, family, or household purposes (a “California Customer”) may request information about whether the business has disclosed Personal Information to any third parties for the third parties’ direct marketing purposes. In general, if the business has made such a disclosure of personal data, upon receipt of a request by a California Customer, the business is required to provide a list of all third parties to whom personal data was disclosed in the preceding calendar year, as well as a list of the categories of personal data that were disclosed. California Customers may request further information about our compliance with this law by emailing SignatureMarketing@Richmanmgt.com. Please note that we are only required to respond to two requests per California Customer each year.
The above rights are separate from rights that California residents may have under the California Consumer Privacy Act (“CCPA”). Note that the Company is not subject to the CCPA as a “business” (as defined in the statute). Nonetheless, we respect the privacy and wishes of individuals regarding their privacy. As such, you may make a request regarding our use, handling and protection of your Personal Information by contacting us as described in Section 13, “Contact the Company” below.
The security of your Personal Information is important to us. When you enter sensitive information on the Site, we encrypt that information using secure socket layer technology (SSL) or other encryption methods. We follow reasonable standards to protect the Personal Information submitted to us from unauthorized access or disclosure, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic or physical storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its security. We assume no liability for any disclosure of data due to errors in transmission, unauthorized third-party access or other acts of third parties, or our acts or omissions.
If your Personal Information changes, you may correct, update or remove Personal Information previously provided to us by contacting us at (813) 262-0401 or SignatureMarketing@Richmanmgt.com.
The Company does not knowingly collect or solicit Personal Information from anyone under the age of 13 or knowingly allow such persons to register on our Site. If you are under the age of 13, please do not attempt to visit or register on the Site or send any information about yourself to us, including your name, address, telephone number, or e-mail address. No one under age 13 may provide any Personal Information to or on the Site. In the event that we learn that we have collected Personal Information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. We encourage parents to monitor their children’s internet usage and/or to use web filtering technology to supervise their children’s access to the internet.
If you are no longer interested in receiving e-mail announcements and other marketing information from us, please e-mail your request to SignatureMarketing@Richmanmgt.com or click on the “unsubscribe” link in any of our e-mails. Please include your name and mailing address (as well as your e-mail address) if you prefer not to receive direct mail postcards or catalogs. Note that you may still receive marketing materials for a short period of time thereafter, and you will continue to receive client service related and other non-marketing communications from us.
Do Not Track is a privacy preference that users can set in their web browsers. When a user turns on the Do Not Track signal, the browser sends a message to websites requesting them not to track the user. For information about Do Not Track, visit www.allaboutdnt.org. At this time, the Site does not respond to Do Not Track browser settings or signals. In addition, the Site may use other technology that is standard to the Internet, such as pixel tags, web beacons, and other similar technologies, to track visitors to the Site. Those tools may be used by us and by third parties to collect information about you and your internet activity, even if you have turned on the Do Not Track signal.